Frequently asked questions
Questions about the company, the products, the platform and the terms of work. Every answer begins with a short first line.
What does Soft Dev Oy do?
It releases software products based on AI agents. The products are assembled on our own Axis Ordo platform; besides them the company takes custom development of large systems.
What is a digital agent?
A program that carries out a work task in full. Unlike a chatbot it ends its work not with an answer but with a result: a document, a record or a completed action.
Do I need a product or development?
It depends on whether the task is typical. A product solves a typical task and costs a subscription; development is needed for a system that is not typical. The answer is often mixed, and we give it in our first reply.
How quickly do you reply?
Within 1–2 business days. Support hours: Mon–Thu 9–16, Fri 9–15 Finnish time; closed on Saturday and Sunday.
Who owns the rights?
It depends on the type of work. Products run on our Axis Ordo platform and remain ours. Rights to custom development can be transferred to the client — the terms are agreed in the contract before work starts.
Where is the data held?
Systems are hosted in cloud infrastructure within the European Union. Data does not leave the EU.
What happens after launch?
The system keeps developing. Support is agreed separately from development, and changes follow the same order: analysis, scope, schedule.
What languages do you work in?
We reply in Finnish, English, Spanish, German and Swedish.
How do I start?
Describe the task in the form. Two or three lines is enough: the first reply contains an analysis of the task and a proposal, not a request for a call.